ALMO TURN
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Real product · In operation

Your waiting room, in order.

ALMO TURN organizes the patient’s journey from arrival until they walk into a consultation, procedure or surgery.

Tablet check-in, on-screen calls, the day’s schedule and operating times in one system.

Request a demoDemo See how it works

In daily operation at a clinic in Cali, Colombia, since September 2026.

ALMO TURNAdmissionDesk 1

Waiting for admission4Called1Scheduled23

Patients in the room, by arrival order

ArrivalPatientWaitingStatus
09:31 Camila OrtizConsultation 8 min Called to admission
09:33 Julián PardoProcedure 6 min Waiting for admission
09:34 Rosa MejíaConsultationOlder adult 5 min Waiting for admission
09:36 Andrés LaraWalk-in 3 min Waiting for admission
09:38 Lucía PeñaSurgerySurgery 1 min Waiting for admission
Illustrative example with fictional data.

How a patient flows.

A real ALMO TURN journey, step by step. No manuals to read.

  1. Arrives
  2. Admission
  3. Gets called
  4. In care
  5. Finishes
  6. Management
ALMO TURN

Step 1 of 6Arrives

ID •••• 4432

We found today’s appointmentCamila Ortiz09:40 · Consultation
Confirm my arrival

All set. Keep an eye on the TV: we will call you there.

Arrived 09:31

Step 2 of 6Admission

She appears in the list on her own, in arrival order.

09:31Camila OrtizAdmitted
09:33Julián P.Procedure
09:34Rosa M.Consultation

Destination: Room 2

Waited 8 min

Step 3 of 6Gets called

Camila O.Room 2

Chime and voice: “Camila Ortiz, Room 2”

Called 09:55

Step 4 of 6In care

Room 2In care
COCamila OrtizSince 09:56
Finish

Waited for the doctor 13 min

Step 5 of 6Finishes

  1. Arrived09:31
  2. Admission09:39
  3. Called09:55
  4. In care09:56
  5. Finished10:14

Full journey: 43 min

Step 6 of 6Management

  • Wait for admission8 min
  • Wait for the doctor13 min
  • Care duration18 min

Every stage is measured for management.

Illustrative example with fictional data.

A full waiting room shouldn’t feel out of control.

Nobody knows exactly who’s next

Front desk, doctors and patients end up working from different information.

Calls get lost

In a full room, calling patients out loud creates noise and confusion.

Waiting isn’t measured

Management knows there are delays, but not necessarily where they happen.

The schedule and the queue live apart

The team ends up typing information that already exists.

TURN connects arrival, waiting and care in one flow.

Patients check themselves in.

On a tablet at the entrance, with their ID. TURN finds them in the day’s schedule and tells them to watch the screen.

Accepted IDs (Colombia)

  • Citizen ID (CC)
  • Minor’s ID (TI)
  • Foreigner ID (CE)
  • Passport
  • Temporary permit (PPT)
  • If they don’t remember the number, they can search by name
  • They can say if they need priority care
  • Walk-ins check in too: admission assigns their doctor and service
WelcomeType your ID number Citizen ID 1 0 1 • • • 4 4 3 2 Find my appointment Check in without an appointment
Illustrative example with fictional data.

Your schedule already exists. TURN understands it.

Upload one or several schedule files and TURN organizes the day’s patients by doctor, service and station.

schedule-today.xlsx
TimeDoctorService
07:20dr. torresfirst visit
07:40TORRES R.FOLLOW-UP VISIT
08:00Dr. Vélezinjection

Schedule in Excel

Dr. Ricardo TorresConsultation · Room 12
Dr. Paula VélezProcedure · Procedure room 11

The day’s patients, organized

It understands

  • Columns in any order
  • Different service names
  • Upper case, lower case and accents
  • One doctor written several ways
  • Instructions in the comments

Before importing you see a preview: how many appointments come in, what the system understood and what needs review.

Today it is proven with JV Cloud exports. For other systems we first review a sample file.

In developmentDirect connection with scheduling systems

Three experiences. One system.

For the patient

They arrive, check in and know when and where they’ll be called.

  • Tablet check-in, no paper tickets
  • The call shows on the TV, with the destination
  • Natural Spanish voice
  • The clinic decides how their name appears

For the team

Every station sees its live queue and acts with one click.

  • Live list in arrival order, with minutes waiting
  • Priorities and walk-ins
  • Rooms, procedure rooms and theatres with their own queue
  • Call, call again, start and finish
  • Mark “No show” and reassign when needed

For management

See how long each stage takes and where patients pile up.

  • Time per stage: admission, wait for the doctor and care
  • Patients seen and the status of every station
  • History you can download in Excel
  • A log of important actions

Not every patient waits in the same line.

A clinic doesn’t work as a single line. TURN respects priorities and the spaces of each service.

Priorities

  • Older adult
  • Pregnancy
  • Disability
  • Surgery
  • Surgery patients are prioritized automatically
  • Admission can adjust the order of a queue without changing the real arrival time

Each station sees its own

  • Room 2Consultation · Dr. Torres
  • Procedure roomProcedure · Dr. Vélez
  • Pain unitProcedure · Dr. Ríos
  • Pre-op areaSurgery · Before going in
  • Operating theatreSurgery · Dr. Torres
  • Each station sees only its doctor’s, service’s and space’s patients
  • If a doctor works in two rooms, admission chooses where the patient goes
  • Procedure rooms and theatres can have a waiting area before going in

Everyone knows when and where.

The waiting room TV shows the calls, the queues per service and each patient’s destination. Every call plays a chime and a natural Spanish voice.

Illustrative example with fictional data.
  • The clinic chooses how the patient’s identity appears
  • It rotates the clinic’s own images and videos
  • The voice is generated on the clinic’s own server

It’s not just knowing who’s next. It’s knowing where operations slow down.

TURN records the time of every stage. Management sees where patients pile up, how long each phase takes and how many patients each station saw, day by day.

Median wait for admission8min
Median wait for the doctor14min
Patients seen82
Stations online7/8
P90 wait31min
  1. Arrival
  2. Admission
  3. Waiting
  4. Care
  5. Finish

Journey times

StageMedian9 out of 10, under
Wait for admission8 min19 min
Admission duration3 min6 min
Wait for the doctor14 min31 min
Care duration18 min29 min
Example figures. We don’t publish results until we have real measurements.

It uses the median and the 90th percentile so one extreme case doesn’t distort the reading.

Much more than calling a number.

Traditional queue system

  • A number
  • Paper ticket
  • Specific hardware
  • Licenses per station
  • Separate schedule
  • Limited information

ALMO TURN

  • An identified patient
  • No paper
  • Equipment you already have
  • No licenses per station
  • Loads the day’s schedule
  • Metrics per stage
  • Natural voice
  • Flows per service

It works with the infrastructure your clinic already has.

  • TabletAt the entrance
  • TVSmart TV or TV with a computer
  • ComputersAdmission and exam rooms
  • Local serverOne Windows computer that stays on

No proprietary kiosks, ticket printers or special hardware per station.

If the internet goes down, your waiting room keeps working.

TURN runs inside the clinic’s network. Check-in, calls and exam rooms don’t depend on the internet connection.

See requirements
Server
A Windows computer that stays on in the clinic’s network.
Entrance tablet
Any tablet with a browser, on the clinic’s network.
TV
A smart TV with a browser or a TV connected to a computer.
Team stations
The admission computers and those of each room, procedure room or theatre, with a browser.
Network
Every device on the same local network. Internet only for remote support and updates.

Designed to run inside your clinic.

Local data

The system runs inside the clinic’s network.

Controlled access

Each station signs in with its own access.

Encrypted connection

The team’s screens run over HTTPS.

Backups

Automatic copies every hour and every day.

Traceability

Important actions are recorded.

Privacy in the room

The clinic controls how the patient’s identity appears.

Real product · In operation

Already running in a real clinical operation.

Sports medicine clinic in Cali, Colombia · In operation since September 2026

  • 4exam rooms
  • 4procedure rooms
  • 2operating theatres
  • 1system for every station
  • The daily schedule loads from the file their system exports
  • Consultations, procedures and surgery follow different journeys
  • The product has evolved with the team’s daily use, over many iterations

For operations with several flows at once.

Multi-specialty clinics

Several doctors, rooms and flows happening at the same time.

Centers with procedures

Consultations and procedures that need different journeys.

Outpatient operations with surgery

Consultation, preparation and surgery with different queues and spaces.

From the demo to your clinic, without endless projects.

  1. We understand your operation
  2. We set up stations and schedule
  3. We install TURN
  4. We train the team
  5. You start operating
  • Local installation
  • Setup
  • Training
  • Material per station
  • Remote support
  • Updates

The technical installation of the software takes a few minutes per computer. The full implementation includes setup and training.

In development

What’s next.

  • Follow your turn from the patient’s phone
  • Direct connection with scheduling systems
  • ID reading at the tablet
  • New management reports

Frequently asked questions

Do I need to buy new equipment?

Not necessarily. TURN can run on a tablet, a TV and computers you already have.

Does it work if the internet goes down?

Yes. TURN runs inside the clinic’s local network.

Does it work with my scheduling system?

Today it imports Excel files and is proven with JV Cloud. For other systems we first review a sample file.

What if a doctor works in several rooms?

TURN lets you set which station each patient should go to.

Do I have to show the patient’s full name?

No. The clinic sets how identity appears on screen: first name and last-name initial, full name or initials only.

How is it priced?

The proposal covers implementation, plus support with updates. The quote depends on each clinic’s operation.

Request a quote

ALMO Healthcare

Two products. One vision.

They work on their own and belong to the same ALMO Healthcare ecosystem.

ALMO Care

From the first message to follow-up.

A CRM to organize conversations, leads, appointments, follow-up and metrics.

Explore ALMO Care

ALMO TURNYou are here

From arrival to care.

Organizes the waiting room, admission, patient calls, exam rooms, procedures and operating times.

Use one, the other or both. Each is purchased separately.

ALMO TURN

Let the waiting room flow too.

Tell us how your patients arrive and get seen today. We’ll show you what TURN would look like in your operation.

Request a demoDemo Chat on WhatsApp