Management sees what happens
Times, load per agent and conversion, without asking for manual reports.
Available for demo
ALMO CRM · CRM and call center for clinics No patient is left without a reply.
Every conversation of the clinic in a shared inbox, with who replies, how fast and what happened to each lead.
For clinics and medical centers with a call center team answering WhatsApp and Instagram.
- One inboxThe call center’s WhatsApp and Instagram
- Per agentFirst reply time measured
- Per sourceEvery lead from its campaign to the appointment
- RecoveryCadences for those who didn’t book
Everything your call center needs, in one place.
Eight screens built for the clinic’s daily work: answer, convert, recover and measure.
Shared inbox
- WhatsApp call center and social media in separate tabs
- Filters: new, unanswered, mine, unassigned and overdue
- Classification by interaction type, service and insurer
- Quick replies, internal notes, attachments and reassignment
Home by role
- New and unanswered conversations right now
- Median first reply and compliance with the agreed time
- Live queue with each patient’s wait
- Workload of every agent
Leads
- Stage, service, source, insurer and owner of every lead
- Source by channel and campaign: Meta, Google, social or referrals
- Ready views: need follow-up, recoverable lost, booked
- A conversation becomes a lead only when it is a real opportunity
Pipeline
- From first contact to the appointment, in stages
- Only valid moves between stages
- Marking a lead as lost asks for the reason
- Filters by service, source, owner and insurer
Follow-up and recovery
- Recontact cadences per reason: general, schedule or price
- Configurable attempts and days between attempts
- Work queues: overdue, due today and recoverable patients
- Every recovered appointment is measured
Marketing
- Spend, leads, cost per lead and cost per appointment
- Funnel per campaign: leads, qualified and booked
- Organic and referred patients kept apart from paid ads
- CSV export
Analytics
- A written summary of the period with the key figures
- Call center and times, acquisition and recovery funnels
- Reply-time compliance and booked appointments
- CSV export and saved snapshots of the period
Settings
- Reply time and opening hours
- Automatic assignment to the least busy agent
- Reassignment if nobody replies in time
- Services, insurers, templates, loss reasons, users and privacy
Real ALMO CRM screens, interface in Spanish, fictional data. The clinic name is an example.
How a patient moves through ALMO CRM.
From the first message to the appointment, and back if they didn’t book.
- Writes on WhatsApp or Instagram
- Is assigned to an agent
- Is classified and becomes a lead
- Books an appointment
- If not, enters recovery
What changes in the clinic.
The team splits the work
Every chat has an owner. Nobody replies twice or leaves someone waiting.
Marketing knows what works
Cost per lead and per appointment of every campaign, apart from organic.
It doesn’t duplicate your clinical software
Medical records and billing stay where they are. Appointment data moves to your system with a guided hand-off.
Patient data, protected by design.
ALMO CRM was built to handle health data of several clinics without mixing them.
- Each clinic sees only its own data: isolation in the database, not only on screen
- Roles with different permissions: administration, supervision, agents, marketing and read-only
- Encrypted personal data and secure connections
- Sign-in protected against automated attempts
- Privacy and retention settings per clinic
Frequently asked questions
How is it different from ALMO Care?
ALMO Care is designed for doctors and practices. ALMO CRM is designed for clinics with a call center: several agents replying, metrics per agent, automatic assignment and follow-up of every lead to the appointment.
Does it replace my clinical software?
No. ALMO CRM works before the appointment: conversations, leads and follow-up. Medical records and billing stay in your current system.
Which channels does it connect?
WhatsApp and Instagram, each in its own inbox tab. Leads keep their source: Meta and Google campaigns, social media, referrals or organic.
Can I adjust times and opening hours?
Yes. Reply time, opening hours, assignment, follow-up cadences, services and templates are set in the app, without code changes.
How do I see a demo?
Tap “Book a demo”: WhatsApp opens with our team and we show you ALMO CRM with sample data.
Four products. One vision.
They work on their own and belong to the same ALMO Healthcare ecosystem.
ALMO Care
From the first message to follow-up.
For doctors and practices: conversations, leads, appointments, follow-up and metrics.
Explore ALMO CareALMO TURN
From arrival to care.
Organizes the waiting room, admission, patient calls, exam rooms, procedures and operating times.
Explore ALMO TURNALMO CRMYou are here
The clinic’s call center.
Shared inbox, times per agent, leads to the appointment and recovery.
ALMO Scribe
From the visit to the note.
A draft clinical note by section, reviewed by the doctor. Coming soon.
Explore ALMO ScribeUse one or several. Each is purchased separately.
ALMO CRM
Show us how your call center works today.
We show you ALMO CRM with sample data from a clinic like yours.