First message
Arrives on the practice’s WhatsApp line and is assigned to an assistant, with response time in view.
From first message to completed surgery.
ALMO Care keeps every surgical patient moving: WhatsApp, scheduling, authorizations and outcomes in one place.
Real ALMO Care screen, interface in Spanish. Patients and data are fictional.
The journey
No patient is left standing still.
Eight moments between the first conversation and the outcome a year later. At each one, ALMO Care shows who owns the case and what comes next.
The dot is your patient. Always with an owner, a next action and a date.
Consultation
It is booked into the doctor’s free slots: if two people try the same time, only one gets it.
Surgery indicated
The case starts with an owner, a next action and a date. Deferred is not lost: it comes back on its own on its date.
Orders
Each order is recorded with its insurer and with who files it: the practice or the patient.
Authorization
Filing number, code and expiry in view. If it is denied, the case moves to a self-pay quote without getting lost.
Pre-op
Tests and assessments with their status. A person on the team validates them; receiving the file is not enough.
Surgery
The confirmed date and hospital are recorded. Patients who accept short notice join the cancellation list.
Outcomes
Scores before and after surgery, on the practice’s tablet or through a QR link, scored automatically.
Your team knows what to do every morning.
Each role sees its day: assistants their cases, coordination what is overdue and the doctor the numbers.
Home: what needs action today
Cases with an overdue next action, deferred cases coming back and conversations waiting for a reply.
Deferred is not lost
A patient who travels or chooses to wait returns to the queue automatically on the agreed date.
Lost leads come back
Every lost lead keeps its reason and returns to the team’s queue on its recontact date.
Metrics that count surgeries
The funnel counts cases with surgery indicated, not consultations, and shows why cases did not reach surgery.
Authorizations nobody forgets
To file, awaiting a response, denied or about to expire. Each one with its owner.
Security
Your patients stay in your practice.
Health data treated as what it is: sensitive.
Your own database
Each practice has its own database in an account under its own name. No other client shares it.
Role-based access
Each role sees only what it needs. Marketing has no access to the schedule, surgical cases, outcomes or patient documents.
Identity numbers and credentials encrypted
Identity document numbers and WhatsApp credentials are stored encrypted.
Built for Colombian data law
The secure form for identity data only opens once the practice approves its privacy notice (Ley 1581).
800+automated tests run on every code change, including permission and isolation checks between practices.
Start with the essentials. Add modules when you need them.
ALMO Care CRM
Always included- WhatsApp per line and shared inbox
- Practice schedule
- One record per patient
- Tasks and follow-up
- Metrics and roles
Surgical journey
Module- Orders and authorizations by insurer
- Pre-op with your own lab thresholds
- Urgency and target days
- Scheduling and cancellation list
- Funnel from indicated to completed
Patient outcomes
Module- Scores by QR or tablet, scored automatically
- Follow-ups on the schedule your practice sets
- PRP and hyaluronic acid reminders
- Separate research consent
Start with the process that takes up the most time.
Tell us how your practice works and we will show you ALMO Care with cases like yours.